TeraTeam UK Teradata DBA Definition
ITIL:
The Information Technology Infrastructure Library (ITIL) is a set of concepts and policies for managin Infromation Technology (IT) infrastructure, development and operations.
ITIL is published in a series of books, each of which covers an IT management topic. The names ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom's Office of Government commerce (OGC). ITIL gives a detailed description of a number of important IT practices with comprehensive checklists, tasks and procedures that can be tailored to any IT organization.
